Free Returns Within 30 Days
        Special Free Shipping Just for You

          Shipping & Delivery

          KledingBaai delivers orders to customers in the following countries:

          • Netherlands
          • Belgium
          • Germany
          • United Kingdom
          • United States
          • Canada
          • Australia

          After placing your order you will receive a confirmation by email. Once your order has been shipped, we will send you an email with a track & trace link, if available.

          Shipping costs

          Available shipping methods and shipping costs are shown during checkout.

          Shipping Method Order value Shipping
          Standard Shipping Less than €79 €5.99
          Free standard shipping From €79 Free
          VIP Shipping All orders €9.90

          The free shipping threshold is calculated based on the total order value after any discount codes or offers have been applied.

          Processing time

          Orders are normally processed within 1 to 3 business days. During busy periods, promotions, holidays or special circumstances, processing may take slightly longer.

          The processing time is separate from the estimated delivery time.

          Estimated delivery time

          The average delivery time is usually 5 to 12 working days after shipment.

          The final delivery time may depend on:

          • the country and delivery address;
          • the chosen shipping method;
          • the carrier;
          • customs checks;
          • public holidays and temporary logistics congestion.

          The indicated delivery time is an estimate and cannot be considered a guaranteed delivery date.

          VIP shipping

          VIP shipping costs €9.90 and offers faster or priority processing and shipping, where this service is available.

          Exact expected delivery time and VIP shipping availability will be displayed during checkout.

          Maximum delivery time

          We do our best to deliver your order within the specified period. If delivery is not possible within 30 days, we will contact you.

          You can then choose:

          • a new delivery term; or
          • cancellation of the order with refund of the amount paid.

          Customs and import fees

          For orders delivered outside the European Union, local customs, duties, taxes or other charges may apply.

          Any import duties and local taxes not included during checkout are the responsibility of the recipient. KledingBaai has no control over the amount of these costs.

          Customs checks may also cause delays.

          Address details

          Check your name, delivery address, zip code, house number and contact details carefully before completing the order.

          If a package cannot be delivered due to incorrect or incomplete address details, delays or additional shipping costs may occur.

          Please contact us as soon as possible if you discover an error in the delivery address after ordering. After an order has been processed or shipped, we cannot always guarantee an address change.

          Track & trace

          If tracking is available, you will receive a track & trace link by email after shipment.

          It may take some time after receiving the shipping confirmation for the carrier to update the tracking information.

          Package not received

          Is your package listed as delivered according to the tracking, but you have not received anything? Then first check:

          • with housemates or family members;
          • with your immediate neighbors;
          • around the entrance or a safe drop-off point;
          • at a local collection point;
          • whether the carrier left additional delivery information.

          Still can't find the package afterward? Please contact us at help@kledingbaai.com so that we can initiate an investigation with the carrier.

          Failed delivery or return to sender

          If a package cannot be delivered due to an incorrect address, failure to collect it on time at a collection point or repeated missed delivery attempts, the package can be returned to us.

          In that case, any costs for reshipment may be charged to the customer.

          Contact

          Do you have any questions about the shipping or delivery of your order? Please contact us:

          Email: help@kledingbaai.com

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

          Customer Service

          help@kledingbaai.com

          RIVENA OVERSEAS VENTURES LTD
          12 NORMANBY ROAD LONDON ENGLAND

          Legal

          ©2026 Kledingbaai. All rights reserved.

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