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          Quality Guarantee

          At KledingBaai we want you to be satisfied with your purchase. That is why we check our collection for appearance, ease of use and product information before items are offered in the store.

          Legal warranty

          You are entitled to a product that meets what you can reasonably expect from the item. Is a product damaged, incorrectly delivered or does it have a defect that was not caused by normal use? Please contact us.

          What can you expect?

          • A suitable solution for defective or incorrectly delivered items.
          • Assessment based on photos, order details and the nature of the problem.
          • Where appropriate: replacement, repair, discount or refund.

          Make a report

          Send an email to help@kledingbaai.com. Mention your order number and add clear photos. We will carefully review your report and respond as quickly as possible.

          Not covered by warranty

          Normal wear and tear, damage due to misuse, damage due to washing contrary to the care label or changes you make yourself are not covered by our quality guarantee.

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

          Customer Service

          help@kledingbaai.com

          RIVENA OVERSEAS VENTURES LTD
          12 NORMANBY ROAD LONDON ENGLAND

          Legal

          ©2026 Kledingbaai. All rights reserved.

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