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RIVENA OVERSEAS VENTURES LTD
12 NORMANBY ROAD LONDON ENGLAND
Returns & Refunds
At KledingBaai, we want you to be able to order with confidence. Therefore, for orders in the Netherlands and Belgium, we offer a return period of 30 days after delivery, as long as the item is unused, unwashed, undamaged and where possible with original labels and packaging.
Statutory right of withdrawal
In addition to our 30-day returns service, as a consumer in the EU you have the legal right to withdraw from your online purchase within 14 days of receipt without giving any reason. After your cancellation notification, please return the items as soon as possible. It is sufficient if you send your report before the period has expired.
Register a return
Send an email to help@kledingbaai.com with your order number, name, the item you want to return and the reason for the return if you want to share it. You will then receive return instructions and the correct return address.
Conditions
- Items must be clean, unused, unwashed and complete.
- Only try on clothing as you would in a store.
- Personalized items, hygiene-sensitive products where the seal has been broken and gift vouchers cannot be returned, except in the case of a defect or incorrect delivery.
- Always keep your proof of postage until your return has been processed.
Costs and refund
The direct return costs are the responsibility of the customer, unless you have received an incorrect, damaged or defective item. After receiving and checking your return, we will refund the amount via the same payment method you used when placing the order. In case of complete cancellation, the standard shipping costs of the original order will also be refunded; any additional costs for a more expensive delivery option will not be reimbursed.
We will process refunds no later than 14 days after we have received your cancellation notification. We may wait with the refund until we have received the return shipment or until you have demonstrated that the items have been returned.
Damaged or incorrect item
Please contact us within 48 hours of receipt at help@kledingbaai.com and include clear photos of the problem and the packaging. We will then look for a suitable solution, such as replacement, repair or refund.